Users

Invite New User

• To add a User select the Invite New User icon and when the Invite New User window appears input their email address, first name and last name. Then choose the User Type, either USER or ADMIN. When complete select OK. The new User will appear in the User List represented by italic text. You will be able to assign permissions, deactivate/activate or delete the pending User. You will not be able to edit them until they accept the invitation into the system. When the User accepts the invitation the User name in the list will be represented by regular text.

• The system will send the User an Invite Email that will contain a link to the User Invitation Page. If it is the first time the User has been invited into the system, they will be asked to create a password to access the system, a security question and to download and install the Aspera Connect Plug-in. All Users need the Aspera Connect Plug-in to utilize high speed transfer.
• If you are inviting a User into an additional Account they will be sent an Invite Email that will contain a link to an Additional Account Login Page inviting them into their new Account, they will be asked to type in their email and current password to enter the new Account.

Resend New User Invitation

• If you notice that your invited User remains italic and has not accepted the invitation you can resend the invitation by selecting the User and then selecting the Edit icon. At the bottom left of the Edit User panel select the RESEND INVITATION button.

Place Users into Groups

• Select the User or Users you want and drag the names over into the Group you have chosen. You will notice a small green + icon as you drag the User/Users into the designated Group. To remove Users from a Group select and drag them out of the Group and back into the User list.

Edit User

• Select the User and then select the Edit icon. Type in the fields you want to change and select OK. Under Contact you can Edit all information except the email address. You can also change the User Type from User to Admin and back again. Under Usage Info you can see how much they have Uploaded or Downloaded in the Account and see a list of the Groups they have been assigned to. You can add Notes about a User in the Notes Field at the bottom right.

Activate / Deactivate User

• To Deactivate a User select the User or Users and then select the Deactivate icon. The User icon will change color from green (ON) to grey (OFF). Deactivating a User keeps them in the system with all their permissions, but denies them access until you activate them.

Delete User

• Select the User or Users then select the Trash icon. When the Delete confirmation window appears select Yes. This completely removes a User from the system.

User Permissions

• An Admin can give a User permission to Download a file/folder or permission to Upload a file/folder into a folder they have permission to. First select the file, folder or files/folders you want then select the User/Users you want and select the Up Arrow to the right of the User name to give Upload permission or select the Down Arrow to the right of the User name to give Download permission or select the Link Icon to give both Upload and Download permission. To remove permissions select the User then select any or all of the icons again to turn them off. You can also select a file/folder and drag it over to the user you want to give permission to.

Users / Groups / User Info Pulldown

• Go to the pull-down menu at the far right and choose USERS/GROUPS to view both Users and Groups, choose USERS to view Users only and GROUPS to view Groups only.

• Choose USER INFO to view User specific info. Select the User you want at the left and their information will populate on the right. You can see how much they have Uploaded or Downloaded in the Account and see a list of the Groups they have been assigned to. You can add Notes about a User in the Notes Field.