Error Messages

Email Notifications

• Sometimes the transfer may not complete. When this happens the User will receive an Email Notification that the transfer encountered an error. Below are some examples and explanations of transfer errors.

General Transfer Error

• This General Transfer Error will occur when the connection was terminated. A network port could have closed, a physical connection been broken or the file moved during transfer. If the file attempting to be transferred was deleted, your computer system will most likely not allow this as the file is considered 'in use'. you will also receive this email notification when you cancel the transfer yourself from Aspera. The system will see it as a terminated connection.

Special Character

• You will receive this error message if you have attempted an Upload and some of the files contain special characters not recognized by Aspera.

• Many of these characters are used by computer software in programming languages. If your file or folder has these characters in its name please replace them and retry the transfer.

Extra Long Filename

• The computer can only recognize a string of 256 characters in the entire filepath. If the file or folder name causes this limitation to be exceeded the transfer will not occur. Please rename your file or folder in a more concise fashion. This can also occur if a file is deeply embedded in a folder structure (ie. a folder within a folder within a folder, etc.). Pull the file or folder you want to transfer to a higher level and retry the transfer.