Welcome to the FileSociety Support Wiki
The FileSociety Support Wiki is designed to allow you to quickly get started with high speed file transfer, managing your Library
. Here you will find help resources that include FAQs
, feature overviews and tutorials along with extra plug-ins. If you have a question that cannot be answered with the available material email us at firstname.lastname@example.org
and an account representative will be in contact with you shortly.
Click through the navigation on the right to get started "FileSociety Welcome Page] for a step-by-step first time introduction.
For all FileSociety high speed file transfers you will need to have the Aspera Connect Plug-in installed on your computer. To download the free plug-in please click on the following site, Aspera Connect Plug-in and follow the installation instructions for your machine. Some companies have a strict firewall policy which closes all ports on their server. For the Aspera Connect Plug-in to operate it is necessary that you have the following ports open in your firewall:
• TCP - Port 22
• UDP - Port 33001 - 33021
For a step-by-step instruction on how to install the Aspera Connect Plug-in, please click here for Aspera Instructions for MAC or here for Aspera Instructions for Windows. For detailed information about the Aspera fasp™ technology please click here and go to the Aspera Technology Page
FileSociety requires your system to have Adobe Flash Player version v11 or higher. Click here to upgrade your Adobe Flash Player
FileSociety offsets 100% of our carbon emissions. Find out how your business can offset its carbon footprint by visiting Carbonfund.org™